Hospital Complaint Advice

Does your complaint need a lawyer or can PALS or ICAS help you first? At Medical Accident Claimline we deal with many calls and enquiries regarding hospital complaints. In many situations what is needed is guidance on how to complain and where best to make a complaint. Where possible we will provide a contact at either PALS (Patient Advice and Liaison Service) or ICAS (Independent Complaints Advocacy Service) that will help direct your complaint.

Patient Advice and Liaison Service

Each hospital has a PALS representative. Ask at the hospital reception for contact details.

Independent Complaints Advocacy Service

ICAS, the Independent Complaints Advocacy Service, is a national service to help people make a complaint about their NHS care. Contact ICAS here http://www.carersfederation.co.uk/what-we-do/icas/offices.php

Legal Advice

If you have a more serious complaint we can listen to your situation and assess if there is a claim to be made against the NHS. An expert lawyer’s view may help you understand what you can expect from the complaints procedure.

We understand that even approaching a solicitor can be difficult and we offer a caring service which recognises your individual needs. We use our expertise and experience to help when you need it most and we work tirelessly for the result you want. We can help many types of medical accidents.

• Birth injury • Fatalities • Surgical errors • Nerve and brain injuries • Diagnosing errors and delays • Pregnancy and birth complication • Cerebral palsy and child brain injury • Orthopaedics and amputation cases • Hospital infections - MRSA and C.Diff • NHS complaints concerning standards of care • Nursing and Care Home standards

Call us now to talk directly to a qualified lawyer that can start you on the road to recovery. Freephone 0800 3288923 or from a mobile phone: 01482 226494.