Frequently Asked Questions

  • Q

    I’m not sure if I have a medical or clinical claim, what should I do?

    A

    When a medical person, hospital or clinic make a mistake or something goes wrong with a medical procedure that results in an injury or affects your long term health, you may have grounds to make a claim so that you can deal with those long term effects to your health. Please call our freefone telephone number, we will listen to you and can then assess whether you have a claim. This is a free call and we aim to put your mind at rest.

  • Q

    We need help now because of the injuries suffered, what can we do?

    A

    Often people aren’t sure or don’t know they have a claim and struggle to cope with the effects of a medical accident. If you or someone you are looking after is worried about money or about losing housing, or is perhaps just finding it difficult to cope we may be able to help immediately if you have a valid claim. Use the freefone number to call us so we can assess your position and help you get the immediate financial or health care support you need.

  • Q

    How will I be able to pay for a claim?

    A

    Please don’t worry about how to pay for a medical accident case. There is no charge for asking for our help. We can discuss what costs will be necessary and there are many ways to fund a claim depending on your circumstances. Let us find the best way for you to feel sure your case will be heard and your problems dealt with fairly. You may have heard about ‘no win, no fee’ claims and this is only one of the options available. In most circumstances you will not have to pay anything towards making your claim. Please call us if you are unsure about your claim, the number is free to call from most telephones and our initial discussion with you is free.

  • Q

    What is medical negligence? What is clinical negligence?

    A

    Medical or clinical negligence is the name of a specific area of law that covers professionals delivering most forms of health care. Clinical negligence covers medical doctors as well as dentists and other health care professionals and is the phrase now used for all types of health care related accidents.

  • Q

    What are medical accidents?

    A

    Medical accidents like all accidents, errors or mistakes can happen for many different reasons. When accidents happen in a hospital or when you are under the care of a medical professional, we describe them as medical accidents. Medical Accident Claimline is a service that focuses on your recovery and representing your best interests when you need help to find out what went wrong, what can be done to put it right and how you will cope it the future while suffering the affects of your injuries.

  • Q

    How long does a claim take?

    A

    This will depend on how serious your injuries are, what help you will need in the future and an assessment of your injuries. Immediate financial, housing or health care needs can be resolved in a few weeks depending on your circumstances. For a claim to be fully completed it may take several years, however the aim is to get you closer to recovery.

  • Q

    Can you visit me at home or in hospital?

    A

    We can arrange to visit you, free of charge, whereever is suitable and at a convenient time for you.

  • Q

    How can I complain to stop this happening again?

    A

    By making a claim you have started the process that will help avoid medical errors in the future. The NHS complaints system is something we will advise on and help you with to ensure your voice is heard. Other organisations such as PALS and ICAS who we have links with can also provide help on making sure your complaint is heard.

  • Q

    I have spoken to a solicitor before but they wanted money up front and I couldn't afford it - why is it different with you?

    A

    We care that you get the best services. As a solicitors firm with over 150 successful years behind us we do not charge anything up front to listen to your problems. If we think you have a good case we will try and help you. Where you are not eligible for public funding and have no other forms of insurance we can offer funding terms where there is no cost up front to you because of our reputation with the biggest legal fees insurers in the country. Please call our freefone number if you would like us to explain how we can fund your claim.

  • Q

    It happened years ago - can I still claim ?

    A

    This is a difficult question - please don't try to answer it for yourself as the law will depend on the circumstances of your claim. It is free to find out from an expert so please call us free to discuss your situation. If you do not have a valid claim we can put you in contact with organisations that can help you cope.